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FAQs

FAQs

COVID-19 FREQUENTLY ASKED QUESTIONS – PLEASE READ

Q: What are the delivery options?

A: There are two options for delivery. Our most popular method is with DPD Courier service which takes 1-2 days from dispatch. Alternatively ,you can choose click + collect at the checkout and collect your order free from our premises in Castleblayney, Co.Monaghan.

Q: Some items are out of stock - when will you restock?

A: The majority of items on our website are in stock and will be dispatched for delivery in 1-3 working days. Occasionally some items available for sale on the website will be out of stock and in transit to us. We will contact you after you place your order if this is the case with a delivery date.

Q: I want to place a bulk order for a private company or HSE?

A: Please email aisling@diamonddesignsuniforms.com for large orders. Please include quantity required, preferred colour and style and she will contact you with availability. 

Q: I need my uniform urgently; can I get them delivered faster?

A:Orders are being dispatched as quickly as possible. Please do expect between 1-3 working days.

Q: Can I come to the shop?

A: Our Castleblayney shop is open for the public.

Q: Can I place my order over the phone?

A: At the moment we are asking all customers except those placing bulk orders to make their orders online via our website.

If you need to place a bulk order please contact aisling@diamonddesignsuniforms.com or call 0429746333 during office hours.

RETURNS & EXCHANGES

Q: Can I return my order for a refund ?

A: Orders can be returned for a refund/exchange within 30 days of receipt providing they are in original packaging with labels attached and have not been washed. Please complete the returns form enclosed with your order. 

Q: Can I exchange my order?

A: Yes, you can exchange your items within 30 days. We can exchange only unworn, unwashed and items with original tags. Re-shipping must be paid by the customer.

Please note that while we strive to maintain continuity of fabric and buttons, from time to time there will be a slight change in shading due to new batches of fabric. This is unavoidable in manufacturing